Privacy Policy

The Australian Communication Training Institute is committed to protecting the privacy of individuals who use our site and services. This privacy policy outlines how we collect, use, disclose, and protect your personal information in accordance with applicable privacy laws, including the Australian Privacy Principles (APPs) and the European Union's General Data Protection Regulation (GDPR), where applicable.

Information We Collect

We collect information to provide and improve our services, communicate with you, and operate our business. The types of personal information we may collect include:

**Information you provide directly:** This includes information you give us when you register for a course, workshop, certification, or other service; make a purchase; contact us; participate in surveys or feedback requests; or otherwise interact with our online platform. This may include your name, contact details (such as physical address), professional details, payment information, and any other information you choose to provide.
**Information collected automatically:** When you visit our site or use our service, we may collect certain information automatically from your device. This information may include your IP address, device type, unique device identification numbers, browser type, broad geographic location (e.g., country or city-level location), and other technical information. We may also collect information about how your device has interacted with our site, including the pages accessed and links clicked. This data helps us understand how our users interact with our service and improve its performance and relevance.
**Information from third parties:** In some cases, we may receive information about you from third parties, such as partners we collaborate with, or publicly available sources. We will only do so where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.

How We Use Your Information

We use the information we collect for various purposes, including:

To provide, operate, and maintain our services, including delivering courses, workshops, and resources.
To process transactions and manage payments for services you purchase.
To communicate with you, respond to your inquiries, and provide customer support.
To send you administrative information, such as updates about services you are enrolled in, policy changes, and technical notices.
To personalise your experience on our site and recommend content that may be of interest to you.
To develop new products, services, features, and functionality.
To understand and analyse how our site and services are used, measure the effectiveness of our content, and improve user experience.
To detect and prevent fraud and other illegal activities.
To comply with legal and regulatory obligations.
For internal business purposes, such as data analysis, audits, and research.

Legal Basis for Processing (for GDPR purposes)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using the personal information described in this privacy policy depends on the information concerned and the specific context in which we collect it. We will collect and use your personal information only where we have a lawful basis to do so. Our lawful bases for processing include:

**Performance of a contract:** Where processing is necessary to perform a contract with you (e.g., to provide the educational services you have enrolled in).
**Legitimate interests:** Where processing is necessary for our legitimate business interests (e.g., to improve our services, prevent fraud) and these interests are not overridden by your data protection interests or fundamental rights and freedoms.
**Consent:** Where we have obtained your consent to process your personal information for a specific purpose.
**Legal obligation:** Where processing is necessary to comply with a legal obligation.

Sharing Your Information

We do not sell your personal information. We may share your information with third parties only in the following circumstances:

**With Service Providers:** We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These third parties are authorised to use your personal information only as necessary to provide these services to us.
**For Business Transfers:** In connection with or during the negotiation of any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
**In Response to Legal Process:** If we are required to do so by law, such as to comply with a subpoena or similar legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
**With Your Consent:** We may disclose your personal information for any other purpose with your consent.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as web beacons and pixels) to collect and use personal information about you, including to serve interest-based advertising. Cookies are small text files stored on your device by your browser. They are widely used to make websites work or work more efficiently, as well as to provide reporting information. You can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

Data Retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Data Security

We use appropriate technical and organisational measures designed to protect the security of your personal information. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your information.

International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. Specifically, our site servers are located in Australia, and our third-party service providers operate around the world.

If we transfer personal data from the European Economic Area to countries not deemed to provide an adequate level of data protection, we do so based on appropriate safeguards, such as standard contractual clauses adopted by the European Commission.

Your Data Protection Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

The right to access, correct, update, or request deletion of your personal information.
The right to object to processing of your personal information, ask us to restrict processing of your personal information, or request portability of your personal information.
The right to opt-out of marketing communications we send you at any time.
The right to withdraw your consent at any time if we have collected and processed your personal information with your consent. Withdrawing your consent will not affect the lawfulness of any processing conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
The right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority (e.g., in Australia, the Office of the Australian Information Commissioner; in the EEA, the relevant supervisory authority in your member state).

To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable data protection laws.

Children's Privacy

Our site and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe that we may have collected personal information from a child under 18, please contact us.

Changes to This Privacy Policy

We may update this privacy policy from time to time in response to changing legal, technical, or business developments. When we update our privacy policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us in writing at:

Australian Communication Training Institute
142 Flinders Lane, Suite 3A, Melbourne, Victoria, 3000, Australia